Terms and Conditions
These terms may have changed since you last reviewed them.
These terms were last updated on 17 January 2024.
Where to find information about us and our services
EET Group Ltd trades as Edinburgh Executive Travel. Our company number is SC678892. We are registered in Scotland and our registered office and main trading address is at The Barn, 1c Riccarton Mains Farm, Edinburgh, EH14 4AR. Our VAT number is 367577740.
You can find everything you need to know about us and our services on our website: www.edinburghexecutivetravel.co.uk or from our staff before you make a booking. We also confirm the key information to you in writing prior to booking, by email.
To contact us, you can telephone us on +44(0)131 3000 998 or email us at enquiries@edinburghexecutivetravel.co.uk.
Accessibility:
We aim to accommodate the needs of all our customers. Please inform us at the time of booking of any accessibility requirements, and we will make every reasonable effort to meet your needs and provide suitable vehicles and services.
When you buy from us you are agreeing that:
- We only accept bookings once we've checked them
- Sometimes we reject bookings
- We charge you in accordance with these terms
- We charge interest on late payments
- We pass on increases in VAT
- We're not responsible for events outside our control
- You're responsible for making sure your requirements are accurate
- You have no legal right to change your mind however our cancellation policy applies to your booking
- These terms apply to each booking that you make with us and there is no on-going contract
- You have rights if there is something wrong with your service
- We can change services and these terms
- We can withdraw services
- We can end our contract with you
- We don't compensate you for all losses caused by us or our services
- Our liability to you
- We use your personal data as set out in our Privacy Notice
- You have several options for resolving disputes with us
- Other important terms apply to our contract
We only accept bookings once we've checked them
Sometimes we reject bookings, for example, because we are unable to fulfil your request, because we can't verify your pick up or drop off location/(s) and have been unable to contact you or because the service was mispriced by us. These circumstances will be extremely rare, however, when this happens, we will let you know as soon as possible and refund any sums you have paid.
Card Storage and Payments (where there are no bespoke arrangements in place)
To ensure an efficient and reliable service, we require customers to store payment card details securely with our trusted third-party payment provider. This allows us to manage additional charges incurred during bookings, such as overruns or added services.
Our payment provider is certified to comply with the highest standards of payment security (PCI DSS compliance). Your payment details are encrypted, and we do not have direct access to them. If you have any concerns regarding this process, please contact us to discuss alternative arrangements prior to booking.
By agreeing to these terms, you authorise our payment provider to securely store your card details for payment purposes.
Non-Account Holders
To secure your booking, you will be directed to our third-party payment provider’s site where you will input your card details. You will be advised of their Terms and Conditions, and any relevant Privacy Policies, when you are transferred to their payment site. We accept most major cards. We do not process your card details: we do not see, or have any access to, them. A payment will be taken from your card after you store your card details, and you will be emailed a receipt. The amount you are charged will depend on your booking type:
- Tours. A 25% deposit (of the value of our services) will be taken from your stored card at the point of booking. If visitor attractions/ activities or other methods of transport are included in a tour package, the cost of these will be taken in full, from your card, at the point that they are booked by us. The remainder of your balance will be taken from your card 30 days prior to the start of your tour.
- Weddings. A 25% deposit will be taken from your stored card at the point of booking. The remainder of your balance will be taken from your card 14 days prior to your hire
- All other booking types – payment in full will be taken from your stored card at the point of booking, and you will be emailed a receipt showing that your booking has been paid for in full.
Account Holders
If you create an account with us, or we create one on your behalf, you authorise our payment provider to securely store your card details for payment purposes, against your account. At the point you create your account, you will be directed to our third-party payment provider’s site where you will input your card details. You will be advised of their Terms and Conditions, and any relevant Privacy Policies, when you are transferred to their site. Payment will be taken from your stored card details at the point that you make each booking on your account.
Bespoke Arrangements
On occasions, we may agree to take payment at intervals, via alternative payment mechanisms (for example via BACS) or on a credit basis. This is entirely at our discretion. The supplementary terms will be agreed with you and set out for you prior to booking. If they are not adhered to, we reserve the right to cancel your booking.
Charges for additional services – applicable to all customers
We reserve the right to charge you for any additional services you request and/ or any additional time incurred during the period between your booking confirmation and completion of the services, which were not known to us at the time of your original booking. We will advise you of the additional charges as soon as reasonably practicable, and at the latest within 72 hours of completion of the service. Payment will be taken from the card stored against your account, 48 hours after we send your final invoice. You authorise our payment provider to take additional payments from this card in these circumstances.
Additional charges may apply when, for example:
- Our chauffeur has to spend time waiting for you, after the agreed pick-up time. Some of our rates include waiting time, and you will be advised of this at the point of your booking. Any excess waiting time is chargeable.
- If there is a delay to your flight, we will endeavour to re-arrange the service, where possible, but additional charges may apply. You will be advised of any additional charges at the point you contact us in relation to your delay and you will have the option to cancel your booking without incurring additional charges (subject to our cancellation policy).
- If there is an event during the period of your hire, such as extreme weather, and your hire is extended or significantly altered in order to navigate the event, additional charges may apply.
We charge interest on late payments
If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
Price Adjustments
While we strive to provide accurate pricing at the time of booking, in exceptional cases, unforeseen changes such as significant fuel cost increases or regulatory fees may require us to adjust the final price. We will notify you of such adjustments as soon as possible. You may cancel your booking without penalty if you do not agree to the revised price.
A UK Government tax (VAT) is applicable to some of our services and is included in all prices quoted, where applicable. Our VAT number is 367577740. Your invoice will show which services attract VAT, and the applicable amount.
If the rate of VAT changes between the date you booked the service and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for events outside our control
We will not be liable for any failure or delay in performing our obligations under these terms where such failure or delay is caused by events beyond our reasonable control ("Force Majeure Events"). Force Majeure Events include but are not limited to acts of God, natural disasters, terrorism, strikes, governmental actions, pandemics, or other circumstances outside our control. In such cases, we will inform you as soon as practicable and take reasonable steps to minimise disruption.
If our supply of your service is delayed by an act or event outside our reasonable control, such as weather conditions, accidents and unforeseen road closures or police incidents, we will contact you as soon as possible to let you know and do what we can to reduce the delay. Our obligations will be suspended, and we will arrange a new date for supplying our services to you after the Force Majeure Event is over.
As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial or we are unable to perform the service at all you can contact us on +44(0)131 3000 998 to end the contract and receive a refund for any services you have paid for in advance, but not received (less any sums reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the Force Majeure Event).
If a breakdown occurs during the period of hire, full recovery will be provided, and a replacement vehicle will be supplied as soon as possible.
You're responsible for making sure your requirements are accurate
If we've asked you for any requirements relating to the service, or you have provided us with any requirements relating to the service, you're responsible for making sure those requirements are correct.
It is your responsibility to inform us of any changes to travel plans, arrival times and flight details. If there is a delay to your flight, we will endeavour to re-arrange the service, where possible, but additional charges may apply.
You have no legal right to change your mind however our cancellation policy applies to your booking
By law, you have no legal right to cancel a booking for transport services or leisure activities on a specified date or period and receive a refund. However, we offer a more generous cancellation policy as a gesture of goodwill, allowing you to cancel under certain circumstances and with specific notice periods. Please see the terms below for details.
Our cancellation policy does not affect your legal rights if there is something wrong with your service (for more on those rights see You have rights if there is something wrong with your service).
The cancellation terms which apply to your booking, will depend on the service type you have booked. This will be set out in your Booking Confirmation. Please note that where you make multiple bookings for the same passengers over consecutive days, this is regarded as one booking for cancellation purposes and the first day of hire is the relevant date for calculating cancellation notice.
*All cancellation fees are less airport parking and meet and greet costs which are detailed in your invoice.
*If visitor attractions/activities or other methods of transport are included in a tour package they are 100% non-refundable from the point of booking.
How to let us know and what happens next.
If you want to cancel your booking, contact us on +44(0)131 3000 998. Where a refund is applicable, we refund you promptly. We aim to complete refunds within 14 days from the date of your cancellation request. For partial refunds or disputed refunds, processing may take up to 30 days to account for verification and administrative steps. Refunds will be issued using the original payment method unless otherwise agreed. We don't charge a fee for the refund.
These terms apply to each booking that you make with us and there is no on-going contract
Where we provide you with regular services, our most recent T&Cs will apply to each of your bookings. If you have any questions, please contact us on 0131 3000 998 or enquiries@edinburghexecutivetravel.co.uk
If there is something wrong with your service
If you think there is something wrong with your service, you must contact us on +44(0)131 3000 998. We will do our best to resolve any issues.
We can change services and these terms
We reserve the right to amend these terms and conditions to reflect changes in business practices, operational needs, or legal and regulatory requirements. Any material changes that may impact your rights or obligations will be communicated to you in advance, either via email or through an update on our website. You will have the option to accept the amended terms or cancel your upcoming booking and receive a full refund for any pre-paid amounts.
Changes we can always make. We can always change a service:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor adjustments and improvements. These are changes that don't affect your use of the service.
If a vehicle requested is not available, a replacement vehicle of the same quality or a complimentary upgrade will be provided, subject to availability.
Changes we can only make if we give you notice and an option to cancel.
We can also make the following types of change to the service or these terms, but if we do so we'll notify you and you can then contact us on +44(0)131 3000 998 to cancel the booking before the change takes effect and receive a refund for any services you've paid for in advance, but not received:
- If a vehicle requested is not available and a replacement vehicle of the same quality, or an upgrade, is not available. In the rare event that no replacement or upgrade is possible, and the service cannot proceed, you will have the option to cancel and receive a full refund for any pre-paid amounts for the affected booking, or to reschedule the service at no additional cost.
We keep our privacy policy under regular review. This version was last updated on 17 June 2024. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
- you don't make any payment to us when it's due and you still don't make payment within 3 days of our reminding you that payment is due;
- you don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the service, for example, your pickup location or drop off location.
We don't compensate you for all losses caused by us or our services
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your booking meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a service for the purposes of your trade, business, craft, or profession.
Except as expressly stated in these terms, our total liability to you in connection with any booking, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total charges paid by you for the service(s) in question. we do not accept liability for indirect or consequential losses, including but not limited to loss of profits, loss of contracts, or business interruption, except where such losses result directly from our gross negligence, willful misconduct, or a fundamental breach of this contract. This does not limit or exclude liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: privacy policy - Edinburgh Executive Travel.
You have several options for resolving disputes with us
Our complaints policy. Our Operations Manager or Tours Manager, will do their best to resolve any problems you have with us or our services. You may contact us on +44(0)131 3000 998 or enquiries@edinburghexecutivetravel.co.uk.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you're not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by Scots law and wherever you live you can bring claims against us in the Scottish courts. If you live in England, Wales, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms which apply to our contract
Travel Insurance and Rights of Entry to the UK. It is your responsibility to source any applicable visas or right to enter the UK and obtain your own travel insurance. We are not responsible for compensating you for matters outside our control, nor will we refund you in such circumstances.
The company may use sub-contractors to supply vehicles. This will always be a last resort. All sub-contractors are vetted and adhere to the same standards as us.
Personal property placed in one of our vehicles is done so at your own risk. You are responsible for your own property and EET Group Ltd and your chauffeur or driver-guide accepts no responsibility for your property. We do not accept responsibility for any theft or damage to goods except where such theft was a direct action by one of our employees or contractors.
Child seats and Safety. Passengers are solely responsible for the correct fitting and secure installation of any child seat used in our vehicles. This applies whether the seat is supplied by us or by the passenger. All child seats supplied by us comply with applicable safety standards; however, we do not accept responsibility for their correct installation or usage during the journey.
To ensure safety, passengers must ensure the seat is installed securely before travel. Our chauffeurs are not trained to install or check child seats, and their involvement in the installation process, if any, does not imply liability on our part.
Pets. Pets are not permitted to travel in our vehicles unless explicit prior consent has been granted in writing.
Consumables. The consumption of alcohol and food in our vehicles is permitted with prior agreement. Passengers wishing to consume food or beverages must seek agreement at the time of booking or in advance of the journey. We reserve the right to decline requests if consumption is deemed likely to compromise safety, cleanliness, or passenger comfort.
Cleaning Fees. Any cleaning or repair required due to food or drink consumption, the transport of pets, or any soiling will result in additional charges. These charges will be communicated and charged to the card stored on file.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it. If you are booking on behalf of someone else, it is your responsibility to advise them of the terms which will be applicable.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
